Parents/Guardians ParentSquare FAQ

Below are questions parents and guardians frequently ask about ParentSquare

How do I activate my ParentSquare account?

Parents and guardians can activate their ParentSquare account using the email or phone number on file with their child’s school. The email/phone number must match contact details in the school’s database for this to work! Visit (or install the ParentSquare app) and follow the prompts to sign up.

How do I change my contact details (phone number, email, etc)?

Is your contact information incorrect or needs to be updated? Is your name misspelled? Do you see information for a student who’s not yours?

Information in ParentSquare is pulled from school records. Changes and corrections must be made in the student information system (SIS) records. Ask your school office to update your information. Once they update their records, changes will automatically be reflected on your account in ParentSquare within a few days.

My email is correct in ParentSquare. Why am I not receiving emails?

Please check your email spam folder to see if any ParentSquare messages ended up there. If that is the case, mark them as “Not Spam.” Also add to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact

Do I have to use ParentSquare on my smartphone?

No, from a computer you can navigate to and do all of the same ParentSquare activities.

How do I find the ParentSquare app?

On your phone, the app can be downloaded from the Apple Store or Google Play by searching “ParentSquare”.

How do I navigate ParentSquare, when I have children at multiple schools?

While signed into ParentSquare, parents can change which school feed they are viewing. For step-by-step instructions, visit this switching schools tutorial page.

I am a DDSD parent and staff member. I no longer want one login for my PSq parent and staff accounts. How do I unmerge them?

When a user has their parent and staff accounts linked under one login they can be unmerged. ParentSquare needs to take care of this request.

How do I access ParentSquare help resources?

Users can quickly find answers while logged into their PSq account. While using the ParentSquare website, click on the question mark symbol for a menu of help resources. To access this menu from the ParentSquare app, click the 3 line symbol in the top left corner of the screen and select help.

ParentSquare Help Articles (Help Topics):

Click Help Articles to access a vast library of step-by-step instructions. Use the search bar to find the subject you’re looking for or browse the help pages.

Request ParentSquare Help

To request help, select your preferred form of communication: email, chat or phone call.

Not sure how to proceed?

Contact your school office if you are having trouble with ParentSquare. If they can’t solve the issue, they will reach out to their contacts for further help.